Governance & Standards
Policies & Legal Centre
The official directory of operational standards, release SLAs, master rights policies, royalty transparency rules, and platform governance for Zaventra Music Group.
48–72 Business-Hour Release SLA
Understand our verified internal processing calendar, weekend & holiday exclusions, and partner ingestion queues.
Read Release SLA Policy →YouTube Integration & Privacy
Google OAuth 2.0 and YouTube Data API data protection, limited use compliance, and channel terms.
Release Delivery & Processing SLA Policy
Standard 48–72 business-hour internal processing target, calendar rules, non-working day exclusions, and delivery checklist.
Master Recording Ownership & Assignment Policy
Clear legal distinction between retaining 100% master ownership and granting exclusive distribution rights.
Exclusive Distribution Rights Policy
Exclusivity terms, dual-distribution restrictions, and catalog protection.
Royalties, Platform Reconciliation & Revenue Share Policy
Digital revenue flows, platform accounting reconciliation, parent-label reporting cycle, and estimated vs. finalized statements.
Royalty Statements, Reporting Delays & Adjustments Policy
Statement delivery, platform reporting delays, audit adjustments, and statement breakdown.
Payout Processing, Withdrawal Fees & Currency Policy
Proposed Qenlo withdrawal fee structure ($3.56 + 1.5%), currency conversion transparency, and bank intermediary deductions.
Parent Label, Sub-label & Sub-user Revenue Policy
Direct parent-label responsibility for sub-label payments, absence of automatic direct ZMG relationship, and escalation rules.
YouTube CMS & Content ID Administration Policy
Eligibility criteria for Content ID reference files, exclusivity standards, and rights conflict prevention.
YouTube Copyright Claim Release Policy
Complete 5-step operational process for submitting, verifying, and releasing valid YouTube copyright claims.
Instagram Profile Mapping Policy
Operational guidelines for linking artist Instagram profiles to Zaventra catalog records across Meta music libraries.
ISRC Assignment & Master Rights Verification Policy
Free ZMG ISRC assignment service for eligible recordings, mandatory 100% master rights declaration, and duplicate prevention.
AI-Generated Content, Audio, Artwork & Metadata Policy
Strict prohibition of generative-AI audio in standard distribution, cover art authenticity rules, and genuine metadata standards.
Terms of Service
Universal terms governing access to Zaventra Music Group digital services, accounts, and distribution systems.
Privacy Policy
How Zaventra Music Group collects, uses, and safeguards personal data across its platforms.
Acceptable Use Policy
Prohibited conduct, platform integrity, security standards, and abuse prevention.
Financial Operations & Accounting Policy
Comprehensive financial overview: platform collection, reconciliation, statement cycles, and parent-label accounting.
Release Delays, Errors & Responsibilities Policy
Root causes of delivery delays, responsibility matrix between artist, label, ZMG, and stores.
Agreement Termination & Catalog Exit Policy
Standard procedures for contract expiration, takedown issuance, ISRC retention, and final royalty accounting.
Support Hierarchy & Operations Directory
Public routing workflow, ticket submission rules, and priority escalation channels.
Licensing & Intellectual Property Policy
Clear rules regarding distribution licences, commercial synchronization, master ownership, and third-party DSP rights grants.
Refund, Cancellation & Payment Dispute Policy
Strict non-refundable rules once service execution commences, alongside statutory remedies and payment dispute procedures.
Business Model, Services & Operating Structure
Overview of Zaventra Music Group corporate structure, verified service divisions, master holding, and technology ecosystem.
Business Categories, Service Scope & Commercial Relationships
Clear definitions distinguishing our roles as Music Distributor, Aggregator, Record Label, and Technology Provider.
Ownership, Shareholding & Leadership
Authoritative corporate disclosure separating legal shareholding, board appointments, and operational leadership.
Copyright Infringement Policy
Clear notice-and-takedown procedure, reporting requirements, dispute resolution, and anti-abuse safeguards.
Policy Enforcement Policy
Proportionate investigation framework, corrective actions, release holds, and account suspension standards.