operations POLICY

Release Delays, Errors & Responsibilities Policy

Last Updated: October 19, 2026 • Published by Zaventra Music Group Operations

Policy Summary: Root causes of delivery delays, responsibility matrix between artist, label, ZMG, and stores.

1. Causes of Release Delays

Delays beyond the normal 48–72 business-hour window typically result from:
  • Incomplete metadata or missing songwriter/producer credits.
  • Artwork non-compliance (blurry resolution, embedded social icons, or pricing text).
  • Audio file clipping, formatting errors, or sample clearance disputes.
  • Store-side ingestion queues, holiday freezes, or platform maintenance.

2. Responsibility Matrix

Artist/Label: Responsible for asset accuracy, valid rights, and timely submission.
ZMG: Responsible for internal processing, validation, and DDEX partner delivery.
DSPs: Responsible for internal store caching, editorial scheduling, and public publication.

Questions Regarding This Policy?

For legal interpretations, formal notices, or operational rights clarification, please contact our Legal and Operations Department directly.

Contact Email: legal@zaventramusicgroup.com

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