Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy outlines the terms under which Zaventra Music Group processes refunds and cancellations for our music distribution, publishing, and related services.

2. Service Cancellation

You may cancel your Zaventra partnership at any time by contacting us in writing. Upon cancellation:

• Your music will remain on streaming platforms for up to 90 days while takedown requests are processed
• You will retain all rights to your music and master recordings
• Pending royalties will be paid out in the next regular payment cycle
• Any outstanding balances owed to Zaventra must be settled before final payment

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• Duplicate Charges: If you were charged multiple times for the same service
• Service Not Rendered: If a paid service was not delivered within the specified timeframe
• Billing Errors: If an incorrect amount was charged due to a system error
• Cancellation Within Cooling-Off Period: New clients may cancel within 14 days of signing their partnership agreement for a full refund

4. Non-Refundable Items

The following are not eligible for refunds:

• Annual distribution fees already processed
• Services that have been fully delivered and accepted
• Royalty payments that have been correctly calculated and paid
• Custom promotional services or playlist pitching

5. How to Request a Refund

To request a refund, contact us at info@zaventramusicgroup.com with:

• Your name and account details
• The reason for your refund request
• Relevant transaction or invoice numbers
• Any supporting documentation

6. Processing Time

Refund requests are reviewed within 5-10 business days. Approved refunds are processed to the original payment method within 14-21 business days.

7. Disputes

If you disagree with a refund decision, you may request a review by contacting our support team with additional information. We will review your case within 30 days.

8. Contact

For refund and cancellation inquiries, contact us or email info@zaventramusicgroup.com.